FAQ's

We take matters of data security very seriously at Wavity. We meet or exceed Data Security standards. We are a...

Most Wavity customers use our cloud based SaaS solution that is hosted on AWS (Amazon Web Services). However, we do...

Wavity provides work calendars for all our solutions. Your work calendar can be configured to reflect your company policy and...

Yes, not only does Wavity offer customization of our solutions to meet a customer’s specific requirements, but we go further....

Forms in any solution that is offered by Wavity can be very easily modified using our zero-code Application Designer. Categories...

Wavity provides App and Analytic Schedulers in our platform. Using App and Analytic Schedulers, it is possible to obtain periodic...

Integration with Email, Calendars, Cloud Storage services, and Slack are pre-built into our platform. In addition, we offer MS Excel...

Yes, a free trial is available. free trial is valid for 7 days from the date of first sign-in. For...

Please click on Free Trial button (displayed in top right corner) on our website, https://www.wavity.com Select the solution name for...

Generating a ticket using email is part of our solution. This is done by integrating your in-house email (e.g. MS...

Yes, we do offer support for Single Sign-On (SSO) integration using SAML compliant SSO tools such as Okta, Azure AD,...

Yes, it is possible, easy and quick to create multiple dashboards/layouts based on roles of individuals in your company. Please...

Yes, Wavity offers dynamic dashboards/layouts which are role specific. User and group-specific dashboards can be created in the platform thereby...

In Wavity’s ticketing solution, the default assignment of tickets to agents is done on a round robin basis. However, it...

Wavity offers solutions based on a SaaS subscription model. Our help desk solution is priced at $25/Agent/month and includes access...

Yes, we support email notification in all our solutions. Automatic Email notifications include the ability to customize the subject line...

Yes, we offer omnichannel support. Channels include Email, WhatsApp, Slack and SMS. Other channels can be supported relatively quickly based...