Configuring Ticketing General Settings
- Ticketing General Settings section allows you to map Wavity application and configure advanced features such as Shifts, SLAs, Signatures, Live Chat, Macros, and the AI Chatbot.
- To begin, click on the profile icon, navigate to Platform Settings, and select General.
- In Ticketing Tab, Select the General.
- In the Ticketing Service, select the application which will mapped to configure macros, shifts, live chat, and other features.
- After selecting the application, you need to map it to the appropriate fields.
- After mapping the fields appropriately, click the Save button to apply the changes.
