How to Add and Manage Organizations
- Organizations help determine which domain a user belongs to. When users create tickets from different domains, tracking their origin can become challenging. By associating users with an organization, it becomes easier to identify their domain and manage tickets more efficiently.
- The organization feature identifies users based on their email addresses. For example, if users belong to the IT domain and possess an email address such as abcit@.com, the organization can be defined as abcit.com.
- Adding Organization is easiest way in Wavity platform.
- Only Admin will have access to add Organization.
- Click on the Profile Icon.
- From the options, select the General.
- After selecting General from the options, you will be directed to the Platform Settings – General page.
- Navigate to the People tab and select Organizations.
- Click on the Add button as shown in the image below.
- Enter the name and description as required.
- In the Domains field, enter the domain (e.g., awc.com) based on the user's email address.
- After entering details click on Add button.
- Your organization has now been successfully created.
- Additionally, you can add multiple domains at once by entering them separated by spaces. Emails from these domains will automatically be associated with the organization.
