Agents can view this page with their login.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f11c_screenshot-2022-08-05-at-4.56.30-pm.png)
Tickets that are assigned to agents can be seen in “Tickets Assigned To Me”
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f11d_screenshot-2022-08-05-at-4.58.57-pm.png)
You can escalate ticket, select the level of escalation and give reason for escalation.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f11f_screenshot-2022-08-05-at-4.59.58-pm.png)
If agent select status as ‘closed’ he should provide the closed notes, close status and closed by.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f120_screenshot-2022-08-05-at-5.01.16-pm.png)
In Time capture section you can see the Response Time, Resolution Time and Statuses of Ticket.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f11e_screenshot-2022-08-05-at-5.02.28-pm.png)