How to Create a Ticket through Email
  • In the Wavity platform, creating a ticket via email is a simple and convenient process. Users can generate tickets by simply sending an email to an email id which is integrated with Wavity platform.
  • To create a ticket via email, open Gmail, click Compose, and enter the support email address in the 'To' field. Provide a relevant subject line and describe the issue clearly in the message body before sending.
  • After completing the email with all necessary information, click Send to submit it to the support address.
  • Once the email is sent, a confirmation notification will be sent to the user indicating that a ticket has been successfully created.
  • Users can reply to the notification email with any further questions, and a support agent will assist them. They may also include images or screenshots to help illustrate the issue.
  • User will receive updates whenever the ticket status is updated or marked as closed.