In the Wavity platform, creating a ticket via email is a simple and convenient process. Users can generate tickets by simply sending an email to an email id which is integrated with Wavity platform.
To create a ticket via email, open Gmail, click Compose, and enter the support email address in the 'To' field. Provide a relevant subject line and describe the issue clearly in the message body before sending.
After completing the email with all necessary information, click Send to submit it to the support address.
Once the email is sent, a confirmation notification will be sent to the user indicating that a ticket has been successfully created.
Users can reply to the notification email with any further questions, and a support agent will assist them. They may also include images or screenshots to help illustrate the issue.
User will receive updates whenever the ticket status is updated or marked as closed.