To create a ticket through shared link, generate a shared link for the desired app.
Login as the system admin, go to the design tools.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0be_12.jpeg)
You will be landing up to this page
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0bc_screenshot-2022-08-30-201011_new.jpeg)
Search for the tickets app to add the shared link.
Click on the three dots to view the shared link option.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0bb_screenshot-2022-08-30-201138-new.jpeg)
Click on create button, add all the details like caption, description,action(to create/update), expiry date for the link, max records added per day.
Then click on create.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0c1_screenshot-2022-08-30-201318.jpeg)
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0bf_screenshot-2022-08-30-202008.jpeg)
A shared link will be generated.Copy the link and send it to the user for whom the tickets needs to be generated.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0bd_screenshot-2022-08-30-202133.jpeg)
User can view all the fields that are needed to create a ticket.
He can enter the information in the required fields and submit the ticket.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0c0_screenshot-2022-08-30-202557.jpeg)