When logging an incident, it's important to provide clear and detailed information to help IT resolve the issue quickly. While the exact steps may vary depending on your tenant's setup, the typical process includes:

  • Log in to your account.
  • Click "Report an Incident" from the quick links.
  • Provide the following details:
    1. A brief description of the issue
    2. The time it occurred
    3. Any error messages
    4. Affected services or systems
    5. Steps you've already taken to troubleshoot
  • Attach any relevant screenshots or log files to assist with diagnosis.
  • Click "Submit" to send the request to an IT agent.
  • You’ll receive an Incident ID to track the status of your request.

‍