Standard

$12/Month

$144/Year for 1 Agent

5 Agent Minimum

Key features

Ticketing via Email

Ticketing via Pre-Built Web Forms

Basic Ticket Routing

Wavity Mobile App

Out-of-Box Analytics and Reporting

Professional

$25/Month

$300/Year for 1 Agent

5 Agent Minimum

Standard, plus

Incident Management

Standard Asset Management

Basic Time Capture

Basic Workflow Automation

Notification Scheduler

Standard Approval Workflows

Pre-Built Interfaces

Custom Fields

Drive Integration (e.g.,OneDrive, Google Drive)

Calendar Integration (e.g.,Outlook, Google)

Team Collaboration

Premium

$40/Month

$480/Year for 1 Agent

5 Agent Minimum

Professional, plus

Change Management

Problem Management

Advanced Ticket Routing

SLA Management

Ticket Time Tracking

SLA Reminder and Escalations

Ticket Templates

Knowledge Base

Customer Self-Service Portal

Dedicated Single Point Of Contact

Pre-defined Responses (Macros)

Ticketing via SMS

Single Sign On (SSO) Integration

Enterprise

5 Agent Minimum

Premium, plus

Release Management

CMDB

Service Catalog

Live Chat

Scheduled Reports

Advanced Asset Management

Advanced SLA Management

Shift Management

Cross-Solution Advanced Analytics

Role-Based User Interface

Zero-Code Smart Form Designer

Zero-Code Analytics Designer

Robotic Workflow Designer

MS Teams Integration

Slack Integration