Wavity provides an AI-powered chatbot with guided conversations offers tailored, context-aware responses to both agents and customers. By leveraging natural language processing, the chatbot can engage in meaningful interactions, help customers resolve issues, and assist agents with troubleshooting and information retrieval.
Users can access the chatbot via the Customer Portal URL or directly through the interface.
From the interface, click on Customer portal icon.
Click on the AI Chatbot Icon as shown in below image.
To create a ticket using the chatbot, click on ‘Create a Ticket’.
Provide a brief description of the issue when prompted.
Click on ‘Confirm’ to complete ticket creation in Wavity.
A confirmation message will appear displaying the ticket ID and ticket title.
