Live Chat: Talk to a Support Agent Instantly
- Wavity provides Live Chat which is a real-time communication tool that allows users to interact with IT support staff or service agents instantly. This feature enables users (such as employees or customers) to ask questions, report issues, or request assistance through a chat interface, and receive quick responses
- Users can access the Live chat via the Customer Portal URL or directly through the interface.
- From the interface, click on Customer portal icon.
- Click on AI Chatbot Icon.
- To use Live chat: Click on ‘Talk to an Agent’.
- Describe your issue in the message box.
- Click on Submit after entering your message.
- If an agent is online in the Wavity platform, the chatbot will display a message: “Please wait for an agent to connect.”
- Once an agent connects, the chatbot will notify you that a support agent has joined the chat.
- You can now communicate in real time with the agent to explain your issue and receive assistance.
- An example of a live chat conversation is shown below for your reference.
