How to Enable Out of Office Feature

Admin/Solution Owner has the access to enable/disable Out of Office feature in the platform.

First step is for Admin to enable “Out of Office” feature in the platform; click on Profile Icon > Platform Settings - General > Preferences. Click on ‘Checkbox’ to enable Out of office feature. Refer below image.

Users within the platform can now activate the Out of Office option. When enabled for a specific user, assignments to that user will be suspended, and Service Level Agreements (SLAs) will not be taken into account during the designated period.

For User to activate “Out of Office” for themselves, click on Profile Icon >Account. Refer below image.

Click on “Out of Office” section.

Enable the ‘Checkbox’ beside “Enable Out of Office”. Now, User can enter the start time and end time. Click on “Save” button to complete the process.