How to Enable AI Services in Wavity Platform?
In Wavity Platform, You can enable AI Service. Enabling this function will allow the use of Artificial Intelligence tool to automate ticket resolution with AI automation and real time sentiment analysis.
Only Admin/Solution Owner has the access to enable AI Services in the platform.
To enable AI Services, click on Profile Icon > Platform Settings - Integrations > AI
If required, Check the box next to the label ‘Enable AI Services’. Enter the OpenAI API Key and click on “ Save” button update this function in the platform.
As the next step, You can enable AI into the Interface by clicking on Edit dashboard option as shown below.
Click on “Setting” Icon on the Widget as shown below.
Select “Show Text Comprehend Result” and click “Save” button to enable AI Sentiment analysis in the interface.
