AI Chatbot Assistance: Ask and Receive Summarized Responses

AI Chatbot Assistance: Ask and Receive Summarized Responses

• Wavity provides an AI-powered chatbot with guided conversations offers tailored, context-aware responses to both agents and customers. By leveraging natural language processing, the chatbot can engage in meaningful interactions, help customers resolve issues, and assist agents with troubleshooting and information retrieval.
• Users can access the chatbot via the Customer Portal URL or directly through the interface.
• From the interface, click on Customer portal icon.

• Click on the AI Chatbot Icon as shown in below image.

• Type and submit any query you have to the chatbot.

• The chatbot will respond to your query. If your admin has enabled knowledge base syncing, it will check for relevant articles and provide a summarized answer for quick reference.

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