Incident management is a core ITSM practice focused on restoring normal service operations as quickly as possible after an unplanned interruption or reduction in service quality. Its goal is to minimize the impact of incidents on business operations and ensure service levels are maintained. This process typically involves identifying, logging, categorizing, prioritizing, and resolving incidents. Wavity’s ITSM solution includes robust incident management capabilities, enabling efficient tracking, resolution, and reporting aligned with ITIL best practices.