Login as a agent and click on the agent dashboard.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0c6_screenshot-2022-08-12-192636.jpeg)
Agent can view all the open tickets and click on the ticket that needs to be resolved.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0cf_22.jpeg)
Click on the support team section and provide the status for the ticket.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0d0_screenshot-2022-09-02-164956.jpeg)
If the status is closed/resolved, scroll down to add this ticket to the knowledge base. Select the option as ‘Yes’ in Add to knowledge base.
![](https://cdn.prod.website-files.com/64c9630e85bbf2f9e071ed05/64c9630e85bbf2f9e071f0ce_11.jpeg)
Add ticket resolution notes in details which will be moved to the knowledge base.
Click on submit button and the ticket will be added as a article to the knowledge base.