
Win with Real AI
- AI for Sentiment Analysis
- AI for Routing
- AI for Self Help
- AI for better SLAs
Features
Win with all the features you need
- No highly skilled resources needed
- Add new features fast – in minutes in somecases
- Route tickets with minimal “touch”
- Add role-based widgets and views

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Win with the features you don’t need
- Easily delete form fields to reduce screenclutter
- Remove modules that are no longer needed
- Purge old reports and analytics
- Disable workflows
Analytics
Win with actionable real time reportsand analytics
- Reports that contain real time data
- Role appropriate reports
- Build new reports on-the-fly
- Power to the user


Win by keeping up with changing business
- Easily integrate support for new products
- Onboard acquired businesses at lightningspeed
- Handle divestitures smoothly and rapidly
- Implement new workflows without coding
Win with happy customers
- Enable self-service with speedy andaccurate resolution
- Reduce or eliminate customer confusion
- Increase Customer Satisfaction
- Help your customers help themselves


Win because you have become strategic toyour business
- Move from being viewed as tactical
- Gain customer insights
- Become a profit center
- Become THE platform for everything yourbusiness needs