In the Wavity platform, viewing the status of a ticket is a simple and user-friendly process.
When end users log in with their credentials, they will land on the User Interface.
Note: The steps provided serve as sample instructions and can be customized based on specific requirements; however, the core workflow will remain the same.
User can view the Status in Unresolved Ticket(s) table widget as shown in the image.
The Closed ticket(s) widget allows users to view all the tickets they have raised that have been resolved or closed.
To view ticket details, users can simply click on any ticket they require.
After clicking on the ticket, the user can view its details. By selecting the IT Agent tab, the user can see the status, Assignee Details, Re-assignment details, and Time Capture details.
