How to view the status of the ticket?
Login as a user and go to the user dashboard.
User can view all his pending ticket in the table widget “Pending tickets”.
To view the status of his ticket that he has raised, he can open the ticket and go to the support team section where he can see the assigned agent, SLAs and the ticket reassignment details.
Scroll down to see the “Status” field and he can able to view the status of the ticket.