Adding and Organizing Categories in the Wavity Helpdesk
  • In the Wavity platform, adding categories and sub-categories is a simple and user-friendly process.
  • An agent with the appropriate access can log in using their credentials and will be directed to the Agent Interface, as shown in the image below.
  • Note: The steps provided serve as sample instructions and can be customized based on specific requirements; however, the core workflow will remain the same.
  • From the Quick Links, click on Categories to add a new category.
  • To add new Categories and Sub-Categories, click on the Create button.
  • Enter the categories and sub-categories as displayed in the reference image.
  • Now, click the Save button after making the changes.