No Code SaaS: How to Build an MVP Help Desk Without Coding
If you are looking to build a Minimum Viable Product (MVP) help desk, you would benefit from a no-code SaaS builder for your application. Let’s take a closer look at what an MVP help desk is, what a no-code helpdesk should be able to do, and why a no-code SaaS builder is the perfect platform for you. Here we look at the Wavity no-code SaaS MVP help desk in more detail.
What is an MVP Help Desk?
When building a new app for your business, the main concerns tend to be around functionality, cost-effectiveness, and scalability. But, it’s a bad idea to overlook customer care at the beginning.
An MVP (minimum viable product) presents an opportunity to garner feedback on the first iterations of your product. With just enough features offered to attract early adopters, your MVP will give you a good indication of what to tweak and adjust in order to develop your product or service, and get the best results.
With customer and user feedback so vital to growth, you need an effective and efficient way to gather this information. Furthermore, customer care is critical during a business’ first days. That’s why you need to incorporate an MVP help desk into your plans. When doing research for building an MVP app, you’ll notice other successful businesses have their customer care covered.
It’s tempting to settle for back and forth emails as your customer service strategy, but this can be challenging to change later on. A help desk offers a new way to support customers. You can offer first class service that’s easy to scale as your business grows, right from the start. Truly helpful and efficient help desk software should include:
- An intuitive interface
- Easy to access features, like customer surveys
- Robust security features, such as two-factor authentication and strong password suggestions
- Scalability, like API access for when your business grows
- Seamless collaboration features
The points above are just some key components of a valuable help desk. With these features, and more, a better experience is provided for both your team and users.
Can you build SaaS without coding?
In short – yes you can build a SaaS business without knowing any coding! SaaS sites and applications are incredibly diverse and can solve a host of problems. If you have a bright idea for a SaaS business, it’s time to get to work. There are plenty of hurdles to leap over, but some can be much bigger than others. Don’t know how to code? That might seem like an impossible leap, but you actually can build an MVP without coding.
Programmers and developers are in extremely high demand currently. You may not have the budget to hire one, or you simply might not have the time to try to find one at all. The solution to this has been low-code or no-code alternatives. A study from Gartner predicts that, by 2024, 80% of tech solutions and products will have been built by non-IT professionals.
No code SaaS builders allow ideas and visions to be implemented without specialist technical knowledge. Typical examples include drag and drop builders, popular for building websites and landing pages. Other SaaS no code products include Google Sheets and Google Cloud.
There are several benefits to no code SaaS development. During the early development stages of your platform, your team might be limited – it might even just be you. No code builders enable non-specialist personnel to get hands on and execute tasks they might have otherwise struggled with. Marketers and communications officers can handle and upload content directly, rather than passing it over to developers before seeing a final product. Codeless builders enable you to create new SaaS apps, or even replace home-grown applications for something more user-friendly.
Why do you need to build an MVP without code?
As briefly touched upon above, building an MVP without code has numerous advantages and benefits. Whilst you could make efforts to familiarize yourself and your team with coding, this can be expensive in both time and money. Even then, you may not have the required skills and knowledge to implement your ideas.
Key positives for building an SaaS MVP without code are ease of use, speed and efficiency, budget-friendliness, and lower barrier to entry.
It’s important to develop an MVP not just as a half-baked business idea, but as a carefully crafted set of strategies for testing your product or idea. Although the user will be aware you are not offering them a finished product yet, you still need to offer a fairly put-together product. This will then lead to a clearer indication of how a more developed version of the product will be received later on. It’s also a perfect opportunity to iron out any major kinks, and stumble across bugs that could spoil user experience. With users of SaaS applications most concerned with usability, an MVP lets you closely test the UI of your product.
How do you build an MVP without coding?
It might be really challenging to construct that MVP (a little version of your idea) that you need to get first input from customers if you’re a non-technical entrepreneur or product person. But it is not impossible, thanks to no-code MVP options.
Nowadays, you may launch your business or concept rapidly with no-code solutions. For creating your MVP, there are some highly regarded no-code tools available that let you create everything from apps to databases and analytics to automation and, finally, customer relationship management tools.
The platform provided by Wavity has capabilities that may be used to create brand-new SaaS apps or to replace your existing native apps with SaaS. To help you operate more effectively and independently, Wavity offers free Communications and Collaboration tools that can be added to the apps to communicate with people inside and outside of your organization. The real benefit of these apps is that they can be modified to meet new processes without requiring technological expertise as your organization evolves.
One of the most popular no code builders popular for creating websites is WordPress. For ecommerce sites, Shopify is a well-known platform for building without code. When you’re trying to find no-code MVP help desk software, you can rely on Wavity.
Conclusion: You can achieve a no-code MVP help desk with the help of Wavity
Don’t let having no knowledge of coding put you off from developing a fantastic and robust MVP help desk. Use Wavity no-code MVP helpdesk today. Your product or application will benefit in multiple ways, and will enable you to grow on the right path.
Looking for the perfect business platform for your company? See how Wavity can help!