Solutions

Help and service desk

Standard Process – ITSM (Ticketing/Helpdesk) Solution Description: Wavity offers a platform solution that can be used to resolve tickets quickly...

Analytics and Reporting Solutions contain actionable data visualizations that help you improve your business processes and practices. Use the Report...

Login as a system admin. To create ticket with email, first integrate with the email address to which users will...

Users can add anyone in the watchlist while generating a ticket. Login as a user, go to the user dashboard....

IT Ticketing/help desk solution is responsible for managing the life cycle of tickets, from creation to closure. The ticketing process...

You can define an SLA to capture, store, and relay detailed task ownership information and duration for all tickets and...

Login as a system admin and go to the design tools.   You will be landing up to this page....

The IT support team can interact with the user or mention any requests for the user. Go to the agent...

Login as a IT agent and go to the agent dashboard.   Go to the ticket that needed to be...

Login as a agent and click on the agent dashboard. Agent can view all the open tickets and click on...

The system administrator can add articles to the knowledge base. Login as a system admin and click on the design...

Login as a IT agent and go to the agent dashboard. In the quick links, click on the update ticket....

Login as a user and go to the user dashboard. User can view all his pending ticket in the table...

To create a ticket through shared link, generate a shared link for the desired app. Login as the system admin,...

To create a ticket, go to the user dashboard.   Click on the quick link "Create Ticket". Enter all the...

Agent should login to the helpdesk and go to agent dashboard. He will be landing up to this page.Agent can...

The knowledge base is designed to provide end users with a complete self-service support option. They can get information from...

Agents can view this page with their login. Tickets that are assigned to agents can be seen in “Tickets Assigned...

User Login: You will be landing to this page. In the action links section, user should be able to  Create...

IT Asset Management

Built-In Analytics and Reports in IT Asset Management Analytics and Reports are available in all dashboards. For Agents, click on...

Depreciation in IT Asset Management Click on “Inventory” from Agent dashboard. Click on the “Blue Icon” as shown below to...

Asset history Click on “Inventory” from Agent dashboard. Click on “Blue Icon” as shown below to view/edit the details. In...

How to import the assets through spreadsheets? Agent can add multiple assets in the inventory using spreadsheets or excel sheets...

How to process a procurement request? Click on “Procurement Request” from the procurement dashboard to view all the assets which...

How can an agent assign an asset to user? Click on “Processing Request” for agent to view all the pending...

How can a manager approve an Asset request? After submission of Asset Request by End user, Manager can click on...

Where can I view my assets? User can view all the assigned Assets by clicking on “My Assets” quick links...

Where to view status of my Asset request? Click on “My Pending Requests” in the User dashboard as shown below....

How to request an Asset? Click on “Asset Request” from the User dashboard. In quick link “Asset Request” the user...

Procurement Agent Login – IT Asset Management Login to your Wavity account by entering your email id/username and password. After...

IT Agent Login – IT Asset Management Login to your Wavity account by entering your email id/username and password. After...

User Login – IT Asset Management Login to your Wavity account by entering your email id/username and password. After logging...

How to add Asset Categories and Sub categories? Agents/IT Team & Procurement shall have the access to add Asset Categories...

What is the process to return an Asset? Agent can update the status for return of an asset. Click on...

How to add an Asset in Inventory? Agents/IT Team & Procurement shall have the access to add an Asset in...

Standard Process – Asset Management Description: Wavity offers a platform solution that can be used to manage IT and Non-IT...

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