Help Desk Ticketing System
Wavity Ticketing Software will change the Way You Manage Your Help Desk
Managing a help desk is demanding and your service desk software shouldn’t slow you down. Wavity keeps your team operating efficiently, all at a price you won’t believe.
Resolve Tickets Faster
Our help desk software interface makes it easy to do what you need to do: resolving tickets quickly to increase customer satisfaction.
Use Existing Channels
You shouldn’t have to rebuild a tech stack when onboarding a new tool. So we make it simple: we integrate, so you can keep using what you need.
Analytics That Work for You
Wavity gives you full control to define what numbers you want and how you want to see them. Since they are defined by you, they always work for you.
Our mobile-first approach means you can work and resolve issues from anywhere. Easier access and faster responses mean increased employee, customer and agent satisfaction.
We’ll migrate your existing data, depending on what data you want to carry over. Get us your data, and we’ll get you going ASAP.
E-mail is the problem….
not the answer…
E-mail is great for business. However, it is not the right tool to use for ticket creation and resolution. So why do many companies continue to use it? Mostly because of its ubiquity, the convenience it offers and cost benefits. But it has its disadvantages and they result in longer resolution times because of the asynchronous nature of communications and inability to capture all the data that may be needed in one go. Even when it can collect all the data that is needed in one go, it is often a time-consuming process to make changes to the form(s) that collect that data. What if you could get all the advantages of E-mail and none of the disadvantages ……at no additional costs? In fact, with Wavity you will reduce the total spend on your Help and Service Desk Solution.
- More accurate data collection
- Reduced back-and-forth communications
- Better SLAs
- Better Collaboration
- Better Analytics
- Increased UX/CX (User and Customer Experience)
- Zero need for Technical Resources because of Zero Coding
- Agility in Business
- Guaranteed to reduce TCO (Total Cost of Ownership)