What information should I include in my support ticket?
Please provide as much information and detail as possible. This will help in speedy resolution. At a minimum, please provide the following:
- Company name
- Contact person’s email and phone number
- Use case (Application) name
- Issue description along with screen shots or recorded video (if possible),
- When issue/problem occurred
- Severity of issue – (Minor, Major or Critical)
- Was the issue being reported previously working? If yes, what changes were made between the time the functionality was working and broken?