User Login:
You will be landing to this page.
In the action links section, user should be able to
Create ticket by clicking on “Create Ticket”.
You can find ticket creation page.
You can select different Categories like Database, Network, Asset, Remote Access, Security etc, based on you can select the Sub Category.
You can select the impact and urgency level of ticket.
If you already raised a ticket that has been resolved and if you’re raising the same ticket again, then you can select the old ticket id from ‘Reference’ and raise the ticket.
You can notify your supervisor or others about your ticket issues by selecting them in ‘Watch List’.
Once you provided all required information you can click on Save.
A notification is sent to the user and a watch list.
Update Ticket:
To update the ticket, click on” Update Ticket” in action links.
You can refer article related to ticket topics by clicking on “Knowledge Base”
Once Ticket has been solved give the ratings by clicking on “Take Survey”.
