In the Ticketing solution, is it possible to automatically assign a ticket to an agent or technician based on a user’s location?

In Wavity’s ticketing solution, the default assignment of tickets to agents is done on a round robin basis. However, it is possible to assign a ticket to an agent or technician based on user’s location or even type or category of the issue. For instance, a software issue can be assigned to one group and a hardware related ticket can be assigned to different group.