How to create a ticket?

To create a ticket, go to the user dashboard.

 

Click on the quick link “Create Ticket”.

Enter all the required information like subject of the issue

Define categoty of the ticket:

• Software
• Storage
• Security
• Network
• Server

Define sub category of the ticket which can be appeared based on the category:

• User Access Issue
• Performance
• Hardware
• Defect

Select the impact,urgency and priority levels for the ticket.

User can view all his previously raised tickets in the ‘reference’ and can select any tickets from the list that user has raised earlier and he wants to raise the ticket again.

In the watchlist,add the supervisors to notify about the ticket.

Click on ‘Submit’ after entering all the information, the ticket will be created.