How to add watchlist for a ticket?
Users can add anyone in the watchlist while generating a ticket.
Login as a user, go to the user dashboard.
Click on the create ticket quick link, the form to create a ticket will be displayed.
Scroll down to view the watchlist.
Click on it to add the members from the watchlist.The alerts and notification can be sent to the watchlist members.
Click on save to submit the ticket.