Does your help desk offer omnichannel support?
Yes, we offer omnichannel support. Channels include Email, WhatsApp, Slack and SMS. Other channels can be supported relatively quickly based on customer requirements.
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- Does your help desk offer omnichannel support?
- Do you support email notification?
- What is the cost of your help desk tool?
- In the Ticketing solution, is it possible to automatically assign a ticket to an agent or technician based on a user’s location?
- Are the dashboards restricted to specific users?
- Is it possible to create multiple dashboards/layouts based on roles?
- Do you offer support for Single Sign-On (SSO)?
- Do you provide support for ticketing through email?
- What is the process for signing up for a free trial account?
- Is a free trial available? How long does the free trial period last?
- Do you offer integration with third-party software?
- Is it possible to obtain periodic data reports?
