Agent Login

Agents can view this page with their login.

Tickets that are assigned to agents can be seen in “Tickets Assigned To Me

You can escalate ticket, select the level of escalation and give reason for escalation. 

If agent select status as ‘closed’ he should provide the closed notes, close status and closed by.

In Time capture section you can see the Response Time, Resolution Time and Statuses of Ticket. 

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